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When disaster strikes, finding safe, secure, and suitable accommodation for your people can be a daunting task. Whether it’s due to floods, gas leaks, unexpected evacuations, travel disruptions, or something else, having a reliable system in place to manage emergency accommodation and transport is crucial.
That’s where we come in. Travel Management Companies (TMCs) like us play a vital role in ensuring that emergency accommodation needs are met quickly and efficiently.
If disaster strikes and you need to find hundreds of customers or employees a place to stay, pronto, our specialist Emergency Response Service can handle it. We are equipped with the tools and resources needed to manage last-minute bookings and offer immediate solutions for lodgings. Whether it’s hotel rooms, long-term stays, or alternative housing, we’ve got it covered.
With years of experience managing short-notice accommodation and transport for clients facing urgent situations, we offer the support you need to manage these crises effectively. We have a strong track record of successful partnerships with businesses regularly dealing with disruptions in sectors like insurance, rail, student accommodation, and energy, for example.
CLIENT CASE STUDY: MANAGING A MAJOR INCIDENT FOR A LEADING PROVIDER OF STUDENT ACCOMMODATION
Our client, the UK’s leading provider of student accommodation, required a supplier who could efficiently manage alternative accommodation for students during disruptions. Our specialist Emergency Response Service was chosen for its ability to quickly secure large-scale accommodations, taxis, coaches, and meal vouchers at any time.
Less than two weeks after implementation of the contract, a major emergency occurred when a water tank burst in a nine-storey university residence in Leeds, affecting 600 students. Our team sprang into action at 4am, sourcing a total of 1,788 hotel rooms, 62 taxis, and 22 coaches doing hourly shuttles to transport students to temporary accommodation. The incident was managed around the clock for five days and nights, covering Leeds and surrounding areas like Doncaster and Bradford.
The client’s City Manager, who coordinated the contract with Inntel, was delighted with how well the management of the emergency had been handled, noting the scale of the incident and the tight timeframes needed, commenting:
“Your work ethic, dedication and just plain stubbornness to get the job done has ensured several hundreds of our customers have been taken care of and disruption to their livelihood has been kept to a minimum. Thank you.”
The client was also pleased that costs had been managed so effectively by Inntel and welcomed the management information data that was provided to her after the incident, enabling her to drill down into specific costs for the incident.
We cater to a wide range of needs, from individuals to large families, and have the capacity to respond at a moment’s notice. Our disruption services are available around the clock, every single day of the year, with the capacity to scale up in the event of a surge in demand or large-scale emergencies.
Whether you’re dealing with an unexpected crisis or managing an ongoing disruption, our team is here to ensure your employees, clients, or students get the accommodation and transport support they need – swiftly, safely, and seamlessly.
By leveraging the expertise of a TMC and an experienced alternative accommodation provider like us, you can ensure that your customers, employees, or residents are well cared for during times of crisis.
Discover how Inntel can assist you by clicking the form below.