Vote Inntel at the M&IT Awards
Vote Inntel at the M&IT Awards
Talk to an Inntel expert
We care about the people we work with and those who work for us – this is one of our core business values. We believe we’re a great team to work with too, and our client feedback certainly supports that. While we are proud of the positive reviews we receive, we don’t wear rose-tinted glasses. Whenever we do receive not so positive feedback, we have processes in place to address it. This is part of our commitment to continuous improvement, which is embedded in our B Corp certification (more on this, below). Here are a few more reasons to choose us for your travel and meetings management:
1. Comprehensive Travel Management Services
We are a full-service travel management company, providing the complete range of corporate travel solutions. From travel and accommodation to meetings and events, we have all your needs covered. Additionally, we offer crucial indirect services that enhance operational efficiency, such as disruption services, consultancy, billback, and more. Our 24/7 customer service teams and proprietary online booking tool (OBT) ensure that your business travels smoothly. This leads us to our next point…
2. LOGiC – Our Proprietary Software
Developed by our in-house tech team, LOGiC is an integral part of our offering. As we own our OBT, we can tailor the software to suit each client’s unique needs. LOGiC consists of several tools: LOGiC Travel for booking and managing business trips, LOGiC Meetings to streamline your meetings programme, LOGiC Intelligence for real-time data to track travel spend and booking patterns, and LOGiC Locate for traveller tracking and duty of care.
3. Cost Savings
With travel budgets under increasing pressure, we help clients achieve savings across all areas of business travel. As one of the UK’s largest independent TMCs, we have access to competitive rates and fares, thanks to long-standing supplier relationships and consolidated buying power. We’ll work with you to ensure your travel policy aligns with your strategic goals, and our systems are policy-driven to ensure compliance. Our OBT prioritises cost savings – highlighting the best fares and offering split ticketing for rail fares, for example – while providing detailed data and management information for real-time visibility of your travel spend. What’s more, our experienced consultants and commercial team work tirelessly to secure extra perks and enhanced booking terms for you.
4. Billback Service
Our dedicated billback service helps clients save time and improve cash flow. With billback, your organisation settles the payment for hotel and conference charges via Inntel, meaning individual travellers don’t need to pay and then claim back expenses. We ensure all charges are correct, deduct any non-permitted charges, and send a consolidated invoice to your accounts department for payment. Our dedicated Billback Finance Team checks all the charges on the invoice are correct and any non-permitted charges are deducted and sent back to the hotel or venue. This simplifies the process and saves your teams time and hassle.
5. Our Expertise
We’re specialists in exceeding client’s expectations. We listen closely to our clients to understand their needs and excel in finding solutions. Nearly 50% of our team have been with Inntel for at least five years, and 10% have been with us for over 20 years. We don’t rest on our laurels, though; we continually focus on training and development. Every team member has KPIs that include completing a set number of training courses each year.
6. We’re a B Corp
As a certified B Corporation, we meet rigorous standards of social and environmental impact, transparency, and accountability. This certification reflects our commitment to sustainability, social responsibility, and using our business as a force for good. We aim to create positive impacts for our people, clients, suppliers, and the wider industry.
7. We’re Independent
Inntel has been a family-owned business since 1984. We are proud of our independence from external shareholders, enabling us to be accountable to our clients, our people and care for our planet.
8.Venue Sourcing Service
Our consultants will help you carefully select the perfect venue and negotiate the best rates and terms for your meetings, conferences and events. Inntel’s specialist teams have the personal knowledge to advise on the all-important details, such as whether there’s daylight in a room, space for coffee breaks, the venue’s eco credentials, and more.
9. Flexible and Solutions Focused
We pride ourselves on being flexible and results-driven. Our team fosters a culture of continuous improvement, and our proprietary OBT is designed to adapt to our clients’ needs. LOGiC is highly customisable, allowing us to go beyond standard offerings and provide tailored solutions.
10. Account Management
Each client is assigned a dedicated Client Relationship Manager (CRM) who takes time to understand your business goals and usage patterns. Our CRM team works closely with you to optimise and reduce travel and meetings spend, enhance policy compliance, and increase online adoption to keep your travel and meetings programmes on track.
11. Instant Book Online for Small Meetings
Need to arrange a simple meeting quickly? Our cutting-edge technology allows you to search, source, and secure a venue online in minutes.
12. 24-hour Emergency Support
Our teams have decades of knowledge and experience in helping our clients navigate major events. You can rely on us 24/7, 365 days a year for emergency accommodation, transport and travel solutions, logistics and everything else you need to make your team as safe as possible, fast.
13. We’re Award-Winning
We pride ourselves on being good at what we do. And we’ve got the awards to show for it! Inntel and our people have won a total of 15 industry awards throughout 2024.
14. We Care
We genuinely do care about who we work with and who works for us. Our teams are dedicated to providing excellent service and always going the extra mile. Throughout the business, there is a focus on nurturing the careers of our people, promoting inclusivity, and supporting sustainability in everything we do.
